internet

Consumer Revolution on the Web: Opportunities and Dangers for Journalism

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Thursday, November 20, 2008, 08:15-17:00
Etc/GMT-5

The Web and social media have empowered the individual consumer and grassroots groups to hold corporations and the government accountable for flawed products, policies, and services. How can journalists harness this new energy? Learn from experts who understand the pitfalls and opportunities of the new consumer landscape.

CMD Senior Researcher Diane Farsetta will address "Exposing the 'Spin,'" as part of the 11:30 am panel also featuring Steve Rubel of the PR firm Edelman.


talk by CMD staff member
Columbia University Graduate School of Journalism, New York City
Consumer Reports and the Columbia Journalism Review
10027

Hollywood Goes to War

Submitted by Sheldon Rampton on Thu, 11/13/2008 - 07:03.
Topics: | |

Audie MurphyActor Audie Murphy was the most highly-decorated soldier in World War II, from which he later suffered insomnia, depression, and nightmares. Today some people want to use him as a propaganda symbol in support of current wars.Viral emails have emerged as a form of stealth propaganda recently, most noticeably in the recent U.S. presidential campaign, when Barack Obama was dogged with false claims that he was a Muslim, that he was refused to salute the American flag, that he was not a U.S. citizen and so forth. The Washington Post reported earlier this year that Danielle Allen, a professor at the Institute for Advanced Study in Princeton, New Jersey, attempted to trace the chain of one of those emails and found what the Washington Post called "valuable insight into the way political information circulates, mutates and sometimes devastates in the digital age." She noted that the anonymous nature of viral emails, combined with the word-of-mouth way that they spread, makes them hard to counter. "This kind of misinformation campaign short-circuits judgment," she said. "It also aggressively disregards the fundamental principle of free societies that one be able to debate one's accusers."

Recently a friend forwarded me a viral email that has apparently been circulating since at least June of this year. I haven't seen it previously, but a Google search turned up several copies on various websites. This particular viral message was unrelated to Obama or the presidential campaign but carries its own load of rhetoric aimed at shaping public opinion. On the principle that these subterranean propaganda campaigns ought to be openly discussed and exposed, I thought I'd respond to this one publicly.


Does the "O" Logo Mean Openness?

A coalition of open records, good government and research groups submitted "a lengthy to-do list for President-elect Barack Obama and Congress." Their recommendations include overturning the "Ashcroft memo," which made it easier for federal agencies to refuse requests under the Freedom of Information Act (FOIA); rescinding Executive Order #13233, which limits access to historical presidential records; directing the new Attorney General "to advise agencies how to increase the presumption of openness" under FOIA; encouraging Congress "to establish a criminal penalty for willful concealment or destruction of non-exempt agency records requested under FOIA." The Obama transition website, Change.gov, "once contained pages describing how it would use technology to provide more information to the public," reports ProPublica, "but the transition team took down the pages to 'retool' them." The since-disappeared transparency ideas included establishing a public "contracts and influence" database of federal contractors and their lobbying expenditures, and posting all non-emergency bills on the White House website for five days, before they're signed into law.


FCC Votes to Open Up White Spaces

On Tuesday, the U.S. Federal Communications Commission (FCC) voted to open up the "white spaces" on the television spectrum that will be available when the U.S. switches from analog to all-digital in February 2009. Sascha Meinrath, research director of the wireless future program at the New America Foundation, said that "All the PR spin and FUD (fear, uncertainty and doubt) failed in the face of physics and the ground reality of engineering." Wired.com sees consumers as the big winners, but there are corporations that will benefit as well. Intel's chips could power new devices made by companies like Motorola, Philips, and Dell that will be used to access the broadband services in the newly available whites spaces. On the other hand, there are industry losers as well. Verizon, AT&T, and Comcast "have paid billions over the years to gain exclusive rights to the spectrum," which will now disappear. "All those problems of diversity on the airwaves and access to internet broadband connectivity are predicated on the artificial scarcity of airwaves," Meinrath said. "They will be alleviated."


Marketing Through the Looking Glass

The fictional roommatesThe fictional roommates"'Brand integration' and 'immersive' commercial environments" are becoming more commonplace, as the range of media formats and platforms widens and viewers can increasingly avoid commercials, reports Gloria Goodale. This "blurring of story and selling" goes beyond traditional product placement. For example, actors in the MySpace web video series "Roommates," which is sponsored by Ford and a contact lens company, use "their characters' online profiles to chat with fans and dish out information about their clothing and other products." Marketing professor David Howard says the trend creates "more potential for manipulation." In one instance, amateur-seeming web videos "depicting cellphone signals powerful enough to pop corn kernels ... ignited a flurry of news coverage about the topic of possible brain damage." But the videos were "subtle" ads for wireless headsets. Another online video, of a girl "leaping to her feet to make a spectacular catch at a minor-league baseball game" and then returning to her seat, next to a bottle of Gatorade, "easily passed as an actual event." Instead, it was a Gatorade ad, which played on television (identified as an ad) after the online version had generated enough "buzz." Global spending on all types of product placement is expected to nearly double, "from $3 billion in 2006 to $5.6 billion by 2010."


Brown Bag Lunch with the SourceWatchers

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Friday, November 7, 2008, 12:30-13:30
US/Pacific

John Stauber, Bob Burton and Dave Johnson of the Center for Media and Democracy (CMD) www.PRWatch.org will demonstrate how CMD's high-traffic wiki-based website SourceWatch has become one of the most successful online tools for powerful progressive collaboration and information.


talk by CMD staff member
Pacific Room at: Thoreau Center for Sustainability, San Francisco Presidio Building 1014 (Lincoln Blvd. & Torney Ave.)
Bruce Demartini, Thoreau Center, (415) 561-6300. Email: Bruce (AT) Thoreau.org
94129

Newspapers Are Dead; Long Live Newspapers

"Newspapers are in trouble for reasons that have almost nothing to do with newspaper journalism," writes Paul Farhi. "Even a paper stocked with the world's finest editorial minds wouldn't have a fighting chance against the economic and technological forces arrayed against the business." Farhi says newspapers "remain remarkably popular" but suffer from "the flight of classified advertisers, the deterioration of retail advertising and the indebtedness of newspaper owners." The Internet, he maintains, has expanded newspaper readership while sapping "newspapers' economic lifeblood. The most serious erosion has occurred in classified advertising, which once made up more than 40 percent of a newspaper's revenues and more than half its profits. ... Craigslist and eBay and dozens of other low-cost and no-cost classified sites began gobbling newspapers' market share a few years ago. What they didn't wipe out, the tanking economy did." In the same issue of American Journalism Review, journalism professor Philip Meyer writes that economic pressure will transform today's general-audience newspapers into "The Elite Newspaper of the Future," offering "analysis, interpretation and investigative reporting" to "the educated, opinion-leading, news-junkie core of the audience" who "will insist on it as a defense against 'persuasive communication,' the euphemism for advertising, public relations and spin that exploits the confusion of information overload."


Pay No Attention to the Industry-Funded Group Behind the Website

To develop its new website that tries to help the public understand direct-to-consumer drug ads, the U.S. Food and Drug Administration (FDA) "turned to a nonprofit front group erected by Shaw Science Partners, a public relations firm that specializes in launching new drugs," according to the Center for Science in the Public Interest (CSPI). EthicAd, the nonprofit behind the FDA site, is funded by Shaw Science and its own board members. Shaw Group founder Michael Shaw admitted that "if not all, almost all" of EthicAd's funders "do work for industry." EthicAd also "shares the same physical address as Shaw Science Partners." CSPI gives a negative review of the FDA site, calling it "jargon-filled" and lacking advice on how to evaluate messages about drug side effects, among other consumer topics. CSPI is calling on the FDA "to scuttle the web site, to terminate its relationship with the drug companies' PR firm, and to seek out advice from leading physicians, pharmacists, or consumer groups."


Drug Companies Need Reputation Rx

According to a recent Gallup poll, the public has "a dimmer view of the pharmaceutical industry than they do of the advertising / public relations sector, if you can imagine such a thing," writes Mark Dolliver. "When a top-selling pain reliever like Vioxx is pulled off the market for increasing patients' risk of heart attack or stroke, consumers take note." Loreen Babcock, who heads Omnicom Group's "relationship-marketing agency" Unit 7, says drug companies should use social media to improve their public image. She notes Johnson & Johnson's use of YouTube, and Novartis' contest for the best consumer-generated flu vaccine video, also on YouTube. "This effort leverages the fact that consumers trust other consumers more than company spokespersons," explains Babcock. In PR parlance, that's called the third party technique. Another trend is "an increasing emphasis on conveying [drug] information to the people who want it, as opposed to the public en masse." Marketer Lynn Day predicts that drug companies are "going to be providing much more targeted and educational approaches" than traditional direct-to-consumer advertising.


Another Ghost-Written Op/ed Traced to LMG

If there's a questionable opinion column promoting a corporate viewpoint, chances are the secretive Washington DC public affairs firm LMG -- also known as LawMedia Group -- is involved. As the Center for Media and Democracy reported previously, LMG helped place a column attributed to the president of the Southern Christian Leadership Conference, which he didn't write and which criticized some SCLC donors. Now, it appears LMG is behind another column. The author supposedly was Mel King, a community organizer and network neutrality advocate. However, his column questions the need for net neutrality provisions. King admitted that LMG was involved and refused to say whether "he was paid for the use of his name," reports Declan McCullagh. LMG's clients include Comcast, which opposes net neutrality, and Microsoft, which hired LMG in an attempt to block a Google-Yahoo advertising deal. Another strange aspect of King's anti-net neutrality column is that "portions are identical to a Rainbow Push coalition statement attributed to the Rev. Jesse Jackson and dated three months before." A source told McCullagh that "LMG has a relationship with Jackson that includes ghost-written articles on behalf of corporate clients."


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