cause-related marketing

As the Center for Media and Democracy reported previously, the Sierra Club / Clorox deal -- where Clorox uses the Big Green environmental group's name and logo to sell its "Green Works" line of cleaning products, in exchange for Clorox paying Sierra Club "an (undisclosed) percentage of sales" -- is quite controversial. But it's brought in the green for Clorox. Advertising Age reports that "Green Works sales are estimated at $20 million, the product has gotten exposure on 'The Oprah Winfrey Show' and 'The Ellen DeGeneres Show,' and Clorox has raised its volume forecast five times." Meanwhile, the Sierra Club has been slammed by members and non-members alike. Green Works "brand manager" Mark Kohler dismisses the criticism as "misinformation." Kohler says the negative press has been "frustrating" for Clorox, and AdAge advises marketers to "carefully review both sides of a relationship" before launching a corporate / non-profit partnership. But Clorox appears to be profiting handsomely, while four Sierra Club chapters actively opposed the deal, which -- according to some accounts -- was a factor in the Sierra Club's suspension of its Florida chapter.

You've heard the term "greenwashing." It refers to corporations that try to appear "green" without reducing their negative impact on the environment.

Since 2002, the group Breast Cancer Action has promoted its "Think Before You Pink" campaign. It's fighting "pinkwashing," which is when corporations try to boost sales by associating their products with the fight against breast cancer. Pinkwashing is a form of slacktivism -- a campaign that makes people feel like they're helping solve a problem, while they're actually doing more to boost corporate profits. Pinkwashing has been around for a while, but is now reaching almost unbelievable levels.

Can you green a Hummer?Discovery Communications is spending $100 million to re-make its home television network into "Planet Green," the first television channel devoted entirely to environmentally-themed programming. Programs will feature "green" Hollywood stars like Leonardo DiCaprio, rocker Tommy Lee and rapper Ludacris, and will show viewers how to remodel their homes and cook using environmentally-friendly methods and materials. But the "exclusive automobile sponsor" of the new "green" channel is General Motors, which makes gas-guzzling Hummer SUVs. Even with gas at $4 a gallon and Hummer's 32-gallon gas tank costing $128 to fill, GM still plans to roll out the largest Hummer yet this fall. The H3T is 22 inches longer than the H3, and has a four-door cab and an open truck bed. Thanks to plummeting Hummer sales and maybe also the obvious clash with its desire to be considered "green," GM is considering selling off the brand.

Recently while browsing the Web I came across UrbanDictionary.com, which is sort of a wiki of contemporary slang. I found some of the newer words listed there amusing, like "hobosexual" (the opposite of metrosexual; someone who cares little about their looks), "consumerican," ("a particularly American brand of consumerism"), and "wikidemia" ("an academic work passed off as scholarly yet researched entirely on Wikipedia").

Then I came across a word that put me into a more thoughtful zone: "slacktivism."

"Slacktivism" (alternative spelling "slactivism") is a fusion of the words "slacker" and "activism," and UrbanDicationary.com defines it as "the act of participating in obviously pointless activities as an expedient alternative to actually expending effort to fix a problem." It refers to ersatz acts that people perform that they have somehow come to believe are full of meaning, like slapping a magnetic ribbon on your car to "support the troops," wearing a colored rubber wristband to "fight cancer," or refusing to buy gasoline on a certain day to protest high gas prices, instead of, say, actually changing your lifestyle to use less gas.

"The catastrophic earthquake that rocked China's Sichuan province has changed the entire tenor of the coming Olympics" -- and the shift is good for beleaguered Olympics sponsors. "Marketers such as Coca-Cola, McDonald's and Samsung have had their Olympic efforts to date tarred by protesters" concerned with China's poor human rights record, especially in Tibet, and its support of the Sudanese government. But those issues have been overshadowed by the Sichuan earthquake, which killed more than 55,000 people. "Many of the top Olympic sponsors have been among the most generous and aggressive in responding to the Sichuan crisis," according to Advertising Age. "Coca-Cola donated more than $3 million and gave more than 5.7 million bottles of water. McDonald's served 17,000 meals daily to earthquake victims, relief workers" and others. Public relations consultant David Wolf explained that China is "a big market, and companies, if you want to look at it cynically, want to be seen as making a contribution. But many of the people ... are genuinely shocked by the images coming out of Sichuan and want to do everything they can."

In early April, the global oil company Chevron announced that it has entered into a five-year deal with the foundation created by the professional golfer, Tiger Woods. Woods proclaimed that "Chevron has a track record and a commitment to bettering the communities where they operate." Chevron's record, such as its partnership with the Burmese military dictatorship on the Yandana gas pipeline is "certainly nothing with which Woods should want his name attached," writes Dave Zirin in The Nation. Asked about Chevron's record, the president of the Tiger Woods Foundation, Greg McLaughlin, stated that its partners share its mission to help young people. "President McLaughlin should think more seriously about what Chevron is and what they do: they pollute, they destroy, they conspire with dictators, and heaven help anyone who gets in their way. Now they want to burnish their 'brand' by partnering with Tiger Woods," Zirin concluded.

When a patient checks into a hospital or goes to see a doctor, they are typically handed a booklet called "Notice of Privacy Practices" and are asked to sign a document acknowledging that they received the information. Patients assume that these "privacy practices" are in place to protect their personal information and that doctors and hospitals will keep their information in strictest confidence. In reality, patients usually overlook fine print contained in these documents that say that hospitals can share their personal information and use it for fundraising purposes. Thus someone who checks into the hospital for a heart ailment can later be solicited to help pay for expensive new hospital equipment or a new diagnostic wing. Fundraising professionals call this "high touch direct mail," but others think gathering marketing information this way is disrespectful to patients. Dr. Steven Fugaro, an internist and president of the San Francisco Medical Society, says the practice raises ethical concerns. "When you go to Macy's or Wal-Mart or buy a car, it has come to be expected that your name will be used for commercial purposes. But ... people come to us because they are sick. They have an expectation that their names will be kept private, even the fact that they were treated by the doctor or a hospital." Most patients are unaware that health care privacy laws are being used to harvest marketing data.

Adweek has an interesting article examining environmental corporate social responsibility in light of the latest consumer survey data designed to help companies profit from green marketing. They caution corporations to "realize they're swimming against a turbid current of anti-corporate sentiment. ... This is the backdrop against which greenwashing has become a household word among eco-activists. And it threatens to become part of ordinary consumers' vocabulary as well. ... When you learn that a brand you use" is greenwashing, "it's like getting a holiday card that says a donation has been made in your name to a cause you dislike." On the other hand, a new TNS survey finds what some might call a 'bitter' market segment who do "not respond well to green messaging." These so-called Eco Villiains are "predominantly Midwestern, middle-income family-men in small to mid-sized metro areas. Eco Villains do not believe in global warming, disdain eco-conscious products and suspect that environmental media coverage is propaganda."

Listen to this week's edition of the "Weekly Radio Spin," the Center for Media and Democracy's audio report on the stories behind the news. This week, we look at what Hillary Clinton's presidential campaign and Chile's Patagonia region have in common, and how Unilever is adjusting its cause-related marketing. In "Six Degrees of Spin and Fakin'," we remember one of Burson-Marsteller's old front groups. The Weekly Radio Spin is freely available for personal and broadcast use. Podcasters can subscribe to the XML feed on www.prwatch.org/audio or via iTunes. If you air the Weekly Radio Spin on your radio station, please email us at editor@prwatch.org to let us know. Thanks!

From Dove's new websiteIn 2004, the Unilever company Dove got lots of attention for using "ordinary-looking -- in some cases heavyset -- women in its ads for shampoos and beauty products. The ad and public-relations effort, called 'Campaign for Real Beauty,' created free publicity for the company." Now, Dove is "trying to create a new online community for women that offers entertainment, blogs, advice and advertising." The website was designed by the WPP firm Ogilvy, to "strengthen the link" between the Campaign's empowerment rhetoric "and Dove's line of products." To date, the Campaign's "marketing impact has been somewhat blunted by the fact that the social cause hasn't been linked directly to specific Dove products." Dove's new site will face competition from similar corporate-sponsored, woman-focused websites. Yahoo recently launched "Shine," designed to give "the struggling Internet company additional opportunities to sell advertising targeted to the key decision-maker in many households," reports AP. And Kraft has "uPumpItUp," a so-called "cause initiative for the Crystal Light brand."